telecommunication service industry

Telecommunication is an industry of service.

电信业是一个服务型的行业。

The process from traditional operator to integrated information service provider brings the changes not only to the operators but also the telecommunication industry.

传统电信企业向综合信息服务提供商转型的过程，不仅仅是企业本身，也是通信产业发生一系列变革的过程。

Such factors as quality of telecommunication service, trust, network switching cost and employee loyalty are the important factors that will influence customer loyalty in telecommunication industry.

而通讯服务质量、信任、转网成本、员工忠诚是影响通讯业客户忠诚的重要因素。