call center management system

It puts forward a solution plan of educational administration management call-center in University, and discuss structure design, software design and function design of call-center system.

提出了高校教务管理呼叫中心的一个解决方案，阐述了呼叫中心系统的结构设计、软件设计和功能设计。

Suning has set up the customer service system which is first of its kind embracing the call center as a platform and CRM as its management objective.

客户服务方面，苏宁电器建立了业内首个以呼叫中心为平台、以CRM为管理目标的客户服务体系。

In 2003, she took charge of Neusoft call center, responsible for its team building, operation management and system design, etc.

于2003年起全面负责东软呼叫中心的团队建设、运营管理、系统规划等业务。